Refund policy

Contact us for any questions at support@klc-playground.com.

We're dedicated to providing top-notch products,
but if you encounter any issues, we're here to support you!

[ Incorrect or Faulty Items ]

Received a faulty product or incorrect order? 
We offer a full refund (including shipping) within 7 days of delivery upon inspection of the returned item.
Contact us at support@klc-playground.com.

[ Quality Issues ]

Facing a quality issue? Contact us at support@klc-playground.com with details and photos of the issue within 7 days of delivery.
Our team will assist you and may request a return for inspection.
Confirmed quality issues qualify for replacement products.
We'll provide a return address based on your location.

[ Exchanges & Returns ]

You may request an exchange or return within 7 days of receiving your order.
Refunds or replacements will be processed after the returned item has been received and inspected. The refund process typically takes up to 5 business days.

Once processed, the refunded amount will be credited to your original payment method within a few additional business days, depending on your payment provider. (Please contact your payment provider for further details on this.)

For returns due to a simple change of mind or other non-defective reasons, customers are responsible for the entire round-trip shipping cost.

Exchange and return eligibility may vary by product. Please refer to the applicable warranty or product policy for specific details.

Exchanges and refunds will not be accepted if:
• The product is not returned in its original condition.
• The product has been assembled, installed, used, or altered.
• The product packaging has been damaged. (by the customer)
• The item is a second-hand, clearance, or final-sale product.

[ Cancellations ]

Orders may be canceled within 48 hours of purchase, provided that the order has not yet been processed or shipped.

If you need to cancel an order, please contact support@klc-playground.com as soon as
possible. Orders canceled more than 48 hours after purchase will incur a 5% cancellation
fee to cover payment processing and administrative costs. Once an order has been shipped, it can no longer be canceled.

For Group Buy and Pre-Order products, all sales are final once the ordering period has ended. Cancellations, refunds, and order modifications cannot be accepted after this point, as production and procurement commitments have already been made with the manufacturer

[ Order Modifications & Changes ]
For any requests to add items, modify an order, or combine shipments, please contact
support@klc-playground.com with your order number and the details of your request.

While we will make every effort to accommodate such requests, changes cannot be guaranteed once an order has entered processing or has been shipped.

Thank you for your understanding and cooperation.